sddu@sandiegodriversunited.org

Donate

sddu@sandiegodriversunited.org

Deactivation

Driver Deactivation Assistance Form

There are several reasons why a driver may be deactivated. Whether you are a new driver facing your first deactivation, or an experienced one dealing with deactivation policies, we are here to help.

By submitting this form through our website, you acknowledge that we are not a law firm and that this service is not a substitute for legal advice from a qualified attorney.

This service is offered exclusively to our client members to assist them in communicating with the rideshare platform in question.

Frequently Asked Questions

Here are some of the most common FAQs that drivers have about a deactivation.

How long do you have to wait to reapply with?

Most drivers need to wait at least three (3) months before they can reapply. Other drivers say the wait time is actually six (6) months or longer.

There is no direct way to reapply to Lyft after being deactivated. You just have to contact Lyft and ask for them to reactivate your account; you cannot start a new driver application.

Can you be deactivated for a low acceptance rate on?

No, you can’t be deactivated by for a low acceptance rate. Drivers, however, can be deactivated for a high cancellation rate. This is where you accept a ride and then cancel it afterward and do not pick up the passenger.

What’s the maximum cancelation rate to be deactivated

There is no maximum cancellation rate that will trigger a deactivation. Lyft will look at your overall driver ratings and compare your cancellation rate to that of other drivers in your area. If your cancellation rate is higher than average, you will receive a warning in the app that your account is at risk of suspension.

What is the appeals process for deactivation?

There is no formal appeals process for getting reactivated with Lyft. You’ll need to reach out and contact a representative and ask them to restore your account. Explain your side of the story and share any relevant documents. You may need to find out why you were deactivated in the first place.

Tips for appealing your deactivation

Visit a driver hub in your area to speak with a representative directly.

Reach out as soon as possible. Within 14 days, Lyft. can reactivate your account. (Beyond that, you would need to re-apply after at least three months have elapsed.)You can reach out at a center, via chat, or by call
Be honest. If you made an honest mistake, admit you were in the wrong, but the bottom line is you’ve learned your lesson, and you won’t do it again.
Keep your emails and other communications professional, succinct, and relevant.
Share supporting details that build the case that you are a high-quality driver, such as your high star rating or positive customer reviews.
Give them at least two (2) business days to reply to any email before you follow up again. You don’t want to be pushy or annoy the rep who has the discretion to reactivate you or keep you banned.